Shipping & Returns


Shipping Information

We offer 2 shipping options and free in store pick up! If you are wanting your item gift wrapped (in a box with a bow), you must choose priority shipping or in store pick up. Gift wrapping is not available for first class options.

First Class Envelope (With Tracking) 3 - 6 day — $3.50
Priority Shipping (With Tracking) 1 - 3 day – starts at $7.95

*Once a package leaves out facility, we are no longer liable for the package. So please choose a shipping option with tracking if you want to be able to track your package.


Return/ Exchange Policy

Thank you for making a selection with us!

If for any reason you are not completely satisfied with your purchase*, you may return it and request a store exchange or store credit within 14 days of receipt of item(s). You may do this by emailing Monday-Friday 11am-5pm central time to request a return authorization number(RA#). No returns are accepted without an RA#. All returned merchandise must be in original, unworn condition in original packaging.

*All custom, special and gemstone orders and sale items are final sales and cannot be returned or exchanged. Manufacturing defects may be considered for exchange/return. All return/exchange decisions are under the discretion of Nan Lee Jewelry and all decisions are final.